If you don't measure, you just "feel". And that's an expensive problem.
Many businesses live like this:
“I think we are full”, “lately there are more cancellations”, “Tuesdays are slow”.
But a full schedule doesn't always mean profitability.
“I think we are full”, “lately there are more cancellations”, “Tuesdays are slow”.
But a full schedule doesn't always mean profitability.
6 metrics that give you real control
1. Real Occupancy
Available vs booked hours. The king metric for staffing.
2. Cancellation Rate
How many appointments drop? If high, check your reminders.
3. No-shows
Clients who don't call. The highest cost for the clinic.
4. Avg Booking Lead Time
How far in advance do they book? Key for revenue forecasting.
5. Top Services
Which treatments are most profitable vs which just fill time?
6. Peak vs Off-Peak
When are you overstaffed or understaffed? Optimize shifts.
Practical example: data-driven decisions
If you see that Tuesdays 12:00–16:00 are off-peak and Thursdays 18:00–20:00 are saturated, you can:
- ✓ Move team availability.
- ✓ Push off-peak hours with a specific offer.
- ✓ Open an extra professional during peak times.
Conclusión
Our app includes automated schedule metrics so you know what is happening and where to act. Less intuition, more control.